TERMS OF WARRANTY

• TERMS OF WARRANTY

  1. Das Company sp. z o.o. with the headquarters in 32-540 Trzebinia, ul. Przemysłowa 10 NIP: 6772373649 REGON: 122795114 Phone: + 48 500 248 480, Registered by District Court for Kraków – Śródmieście in Kraków, 9th Division of the National Court Register under no. 0000451571. The share capital: 1 825 000 zł.(further „Das Company”) issues guarantees for the merchandise sold by them on conditions described hereinafter.

  2. Warranty for the products sold by Das Company lasts a year from the day of purchase of the merchandise by the buyer and is in force on the UE territory only.

  3. Das Company will repair the physical flaw according to these resolutions of the warranty terms on condition that the VAT invoice or the receipt is submitted and also on condition that the presumptions described in paragraph 9 do not occur.

  4. In order to exercise the rights of the Warranty, the buyer is obliged to deliver the flawed merchandise (with the proof of purchase, e.g. the copy of the invoice/receipt) in the original packaging, including all the parts of it and the accessories attached and the description of the defects (warranty report) with the cause of the defects enclosed to Das Company headquarters at their expense. Failure to preserve these conditions will result in rejection of the warranty report.

  5. Das Company pledges to investigate the warranty report in 5 days and issue a written decision to the buyer about consideration of the warranty report or lack of thereof; they will also inform about the planned actions to remove the defect and will state the deadline for the removal of the defect. In case when the report is not taken into consideration, the buyer will be informed about the reasons for taking such action and will return the merchandise, at the buyer’s expense.

  6. If the flaw of the merchandise is the result of the absence of the parts of it, which should have been included, Das Company will deliver the required element(s) in 30 days from the date the warranty report was recorded, bearing the cost of the shipping. Das Company will install and mount the missing part(s) only at the clear request of the buyer which should be enclosed in the warranty report and also if the buyer delivered the merchandise with the warranty report.

  7. If the flaw of the merchandise is caused by the fact that the merchandise is lacking the features which were guaranteed by Das Company or if the merchandise or its elements are damaged, Das Company will remove the flaw on their own in 30 days from the date the considered warranty report was received. Das Company has the right to extend the deadline up to 60 days from the date the considered warranty report was received. Das Company will inform the buyer about the decision to extend the deadline in written form. Das Company will deliver the merchandise and bear the cost of its shipping. Repaired or removed parts which were replaced by the proper elements become the possessions of Das Company.

  8. Das Company will replace the flawed merchandise for one that is free of defects if the removal of the flaw is not possible, the dates above apply.

  9. These terms of warranty is valid only in cases where the defects are the result of the internal flaws in the sold merchandise; it does not include the defects caused by various factors which were sustained after the merchandise was sold. This warranty is void when the defects were caused by:

     1. any wrongful conduct by the buyer, especially if they used the merchandise against the advice included in the installation instruction provided by Das Company

     2. if they are the direct results of merchandise’s wear or incorrect keeping/transport at the buyer’s fault

     3. mechanical, chemical or thermal damage

     4. modifications, repairs, alterations or changes of properties of the merchandise done by the buyer

  10. If the buyer is also the consumer; the use of the rights resulting from these terms of the warranty does not exclude, does not limit or does not suspend the rights inherited from the guarantee for the merchandise’s flaws. In relation to the buyers who are traders, according to the conditions of the agreement available on https://dascompany.co.uk/terms-of-business and https://dascompany.co.uk/terms-and-conditions, statutory rights in respect of guarantee are excluded.

  11. Das Company is not responsible for the damages resulting from the merchandise being unavailable for use while being repaired, especially the buyer does not have the right to demand claims arising from the loss of the benefits.

  12. Das Company is not responsible for the inability to preserve the provisions of these terms of the warranty, especially lack of preservation of the deadlines described in the paragraphs 5 through 7 above if they are the results of actions of a higher power, wrongful conduct of the third party for whom Das Company is not responsible or other circumstances unpredicted and independent from Das Company.

  13. Das Company reserves the right to modify the provisions of these terms of warranty; no modifications will not be retroactive.

  14.  Contact the guarantor: info@dascompany.co.uk, phone no. +48 2081900340

  15. The basis for considering the complaint is filing and sending a completed complaint form located on the manufacturer's website https://complaints.dascompany.com/

  16. This text of the terms of the warranty is valid from the day 06.04.2016.