Warranty conditions

• CONDITIONS OF GUARANTEE

  1. Das Company sp. z o.o. based in 32-540 Trzebinia, ul. Przemysłowa 10, NIP: 6772373649, REGON: 122795114, Registered by the District Court for Krakow – Śródmieście in Krakow, XI Economic Division of the National Court Register under No. 0000451571, share capital: PLN 1 825 000 (hereinafter referred to as «Das Company) provides guarantees on the goods it sells under the conditions described below.

  2. Guarantee for goods sold by Das Company lasts one year from the date of purchase of the goods by the purchaser and is only applicable in the territory of Poland.

  3. Das Company eliminate any physical defect in the goods, in accordance with these terms of the guarantee, provided that a VAT invoice or receipt for the goods is presented and provided that the conditions described in point 9 below are not met.

  4. In order to exercise the rights conferred by the Guarantee, the purchaser should, on his own account and at his own expense, deliver the defective goods to his premises. Das Company, together with proof of purchase (e.g. a copy of the VAT/paragon invoice) for the goods covered by the guarantee, in the original packaging and all the elements and accessories attached to the goods and a written description of the reported defects and the reason for their creation (guarantee declaration). Failure to comply with these requirements will result in failure to take into account the guarantee declaration.

  5. Das Company undertakes to recognise the guarantee declaration within 14 days and to notify the purchaser in writing of the inclusion or non-inclusion of the guarantee declaration. If a guarantee declaration is included, it shall also inform the intended actions to remedy the defects of the goods and indicate the date by which the defect will be removed. If the notification is not taken into account, I will inform the purchaser of the reason for not taking into account the guarantee declaration and return the defective goods to the buyer and at his own expense.

  6. If the defect of the commodity is due to the absence of the elements of the commodity which it should have contained, Das Company deliver at its own expense the missing item(s) of the goods within 30 days of receipt of the covered guarantee declaration. Das Company install and install the missing item in the goods only at the express request of the buyer included in the guarantee declaration and if the buyer has supplied the goods together with the guarantee declaration.

  7. The hull elements may vary in colour and have microholes that do not affect the functionality of the tent, this is not a defect and therefore not subject to replacement on the basis of guarantees.

  8. If the defect of the goods is that the goods will not have properties of which Das Company provide, or if the goods or their components are damaged, Das Company remove the identified deficiencies at its own expense and in its own right within 30 days of receipt of the covered guarantee declaration. Das Company has the right to extend that period to a maximum of 60 days from the date of receipt of the covered guarantee declaration. About extending the deadline to remove defects, Das Company inform the purchaser in writing. After removing the faults, Das Company provide the buyer with its own goods and at its own expense. Fixed or replaced for non-failing items of goods become owned Das Company.

  9. Where the defect cannot be removed, Das Company replace the defective goods into a copy free of defects within the time limits indicated above.

  10. This guarantee is valid only for defects resulting from the reason of the goods sold and does not cover damage resulting from the sale of the goods for other reasons, in particular if the defects of the goods resulting from:

      1. the buyer's fault, in particular if he used the goods against the conditions of use provided by the Das Company

      2. if they are the result of a normal consumption or incorrect storage/transport by the purchaser

      3. mechanical, chemical or thermal damage

      4. modification, repair, alteration or modification of the characteristics of the goods by the purchaser

  11. If the buyer is a consumer, the exercise of the rights deriving from this guarantee shall not exclude, restrict or suspend the rights conferred on him by the guarantee for defects in the goods. For business buyers, according to the general terms of the contract available at the addresses http://dascompany.com/warunki_handlThese and http://dascompany.com/regulamin, statutory warranty rights for defects in goods are excluded.

  12. Das Company is not liable for damages resulting from the inability to use the goods in repair, in particular the buyer does not have the right to require Das Company claims for lost benefits.

  13. Das Company shall not be liable for failing to comply with the provisions of this guarantee, in particular the time limits indicated in points 5. – 7. above, if they are the result of force majeure, faulty action of the buyer or of a third party for which Das Company is not liable or other unforeseen and independent from Das Company circumstances.

  14. Das Company reserves the right to modify the provisions of this guarantee, however, any changes to the guarantee shall not apply retroactively.

  15. Contact with the guarantor: biuro@dascompany.com, tel. +48 32 50 65 880

  16. The basis for processing the complaint is sending a completed complaint form:https://complaints.dascompany.com/

  17. This guarantee shall apply from 06.04.2016.