REGULATION OF THE WEBSITE
§1
Name of the Seller
1. The owner of the Store is:
Das Company sp. z o.o.
based in 32-540 Trzebinia ul. Przemysłowa 10
NIP: 6772373649
REGON: 122795114
Tel.+48 32 50 65 880
Email: biuro@dascompany.com
Registered by the District Court for Krakow – Śródmieście in Krakow, XI Economic Division of the National Court Register under No. 0000451571. Share capital: PLN 1,825,000.
Correspondent address:
Das Company sp. z o.o.
ul. Przemysłowa 10
32-540 Trzebinia
§2
General provisions
1. Online store [hereinafter Store] conducts retail sales via the Internet under these Terms and Conditions [hereinafter Regulations].
2. Consumer [hereinafter the Client] is a natural person carrying out a legal activity with the Store which is not directly related to its business or professional activity. ( Civil Code Article 22).
3. Entrepreneur [hereinafter Entrepreneur] is a person/entity/organisation carrying out legal activities related to its business and professional activities with the Store.
4. The terms and conditions are an integral part of the sale agreement concluded with the Client/entrepreneur.
5. The goods available in the Store are free of physical and legal defects. Exceptions are the goods displayed at the Store's auctions, with a clearly marked physical defect in the description. These items can be purchased at a lower price.
§3
Procurement
1. Contracts may be submitted as follows:
via the form available on the Shop website (client card),
by e-mail to the address available on the Shop website,
by telephone to the numbers given on the Shop website.
2. The condition for performance of the order is to provide the Client/entrepreneur with data allowing verification of the Client/entrepreneur and the recipient of the goods. The store confirms acceptance of the order by sending a message to the e-mail address provided when placing the order, describing the subject of the order. The store shall have the right to refuse to accept the order, to limit the method of payment or to demand prepayment where the order raises reasonable doubts as to the veracity and reliability of the data provided or the method of payment.
3. For the parties, the information contained on the Store's website at the time of placing the order is binding, in particular: price, characteristics of the goods, characteristics, elements of the set, deadlines and delivery method.
4. Information on the Store website no constitute tenders within the meaning of the Civil Code. The customer/entrepreneur shall submit an offer to purchase the particular goods.
5. The customer/entrepreneur shall submit an offer to conclude a contract of sale of the ordered products.
6. After placing an order at the indicated e-mail address, a message shall be sent with information about the subsequent stages of the execution of the order:
After verification of the submitted order, The store sends to the e-mail address given by the Client/entrepreneur information about accepting the order for execution. Information about acceptance of the contract to be completed is a declaration The Seller of acceptance of the offer referred to in §3(5) above and upon receipt by the Client/entrepreneur the Sales Agreement is concluded.
7. After conclusion of the Sales Agreement, the Shop confirms its terms to the Client/entrepreneur by sending them to the e-mail address of the Client/entrepreneur or in writing to the address indicated by the Client/entrepreneur when placing the order.
8. If you choose the form of payment by transfer, the date of execution of the order will be counted from the moment when the funds for the order of the Customer/entrepreneurs will be credited to the Store's bank account.
9. The store answers to the Client/entrepreneur under the law of the Civil Code of 23 April 1964 (Journal of Laws No 16, item 93, as amended) for 24 months (in the case of new goods), or for 12 months (in the case of all second-hand goods). A detailed description of the complaint procedure is given in paragraph 6 of these Rules.
§4
Payments
1. Client/entrepreneur has the choice of payment form:
cash payment on personal receipt (cash),
payment on delivery of goods (download).
2. The delivery prices are specified in the summary of the order.
3. The delivery of the goods is subject to payment for the goods and the consignment.
4. Transaction settlements by credit card and e-transfer are carried out via Dotpay.pl.
§5
Shipping of goods
1. The ordered product Shop sends via courier companies or makes available for personal reception in the store department at:
Das Company sp. z o.o.
ul. Przemysłowa 10
32-540 Trzebinia
§6
Complaint
1. In the event of non-compliance with the contract, the Customer/Entrepreneurshipr should send the goods advertised to the Store together with a description of the non-compliance. Delivery costs are covered by the Customer/entrepreneur. Address to which the customer/entrepreneur should send the goods:
Das Company sp. z o.o.
ul. Przemysłowa 10
32-540 Trzebinia
2. The shop responds to the complaint of the Customer/entrepreneur within 14 days of returning the goods together with a description of the non-compliance.
3. When the implementation justified Complaints involve sending a new product to the Client/entrepreneur or removing non-conformity, delivery costs are borne by the Shop.
4. In case of recognition Complaints Shop returns to the Customer/Entrepreneurshipr the cost of shipping the goods.
5. Each Client/entrepreneur may use out-of-court means of handling complaints and claims. In this respect, it is possible for the Client/Entrepreneurshipr to use mediation. Lists of permanent mediators and existing mediation centres shall be transmitted and made available by the Governing Competent District Courts. For more information on consumer dispute resolution, see http://www.uokik.gov.pl/spory_konsumenckie.php
6. The complaint form can be found at:https://complaints.dascompany.com/
7. The store responds to the Customer under the laws of the Civil Code of 23 April 1964 (Journal of Laws No 16, item 93, as amended) for 24 months (in the case of new goods), or for 12 months (in the case of all second-hand goods). For Entrepreneurs, statutory warranty rights are excluded.
8. The Customer may request the Store at the time of the defect (under warranty law):
the exchange of goods into new goods;
repair of goods;
price reductions;
withdrawal from the contract – if the defect is significant.
The store will respond to customer requests within 14 days of receiving the request. The store will consider the Customer's requests taking into account the following circumstances:
ease and speed of replacement or repair of goods;
the nature of the defect — relevant or irrelevant;
whether the goods were previously advertised.
9. The store may refuse to request the Customer/entrepreneur to replace or repair the goods provided that the replacement or repair of the goods is impossible to complete (e.g. due to the cessation of the production of certain spare parts or all the goods), or in comparison with the other possible requests it would require excessive costs (e.g. a request to replace the whole device with new one if the damage affects one element of low value). The store will propose an alternative in this case.
§7
Right of withdrawal
1. Under the Consumer Rights Act of 30 May 2014. The customer has the right to withdraw from the contract without giving a reason.
2. The right of withdrawal shall be effective if the Customer sends a declaration of withdrawal from the contract within 14 days of the date of delivery of the goods. It is sufficient to make a statement before the deadline. The declaration may be made either on a form the model of which is annexed to the Consumer Rights Act of 30 May 2014 (Annex 1 to the Rules of Procedure) or by e-mail to: biuro@dascompany.pl
3. The customer returns the goods to the Shop within 14 days of submitting a declaration of withdrawal from the contract at his own expense.
4. Within 3 working days of receiving the shipment, the Shop will check the state of the product.
5. The store returns funds using the same method of payment that the Customer used. In the case of card payments, the refund shall be made on a card.
6. Where the Customer has chosen a way of delivering the item other than the cheapest one offered by the Shop, the Shop will not reimburse the Customer with the additional costs incurred by him. The store will only return the cost of the cheapest delivery of a given item to the Customer.
7. The customer shall bear all direct return costs (e.g. packaging, security, broadcasting).
8. The right of withdrawal shall not be granted to the Customer in the following cases:
in which the subject of the benefit is a non-prefabricated thing, manufactured according to the Customer's specifications or intended to satisfy its individualised needs (e.g. materials with individual printing);
the provision of digital content which is not recorded on a material medium if the performance of the service started with the express consent of the Client before the expiry of the period until the withdrawal of the contract and after being informed by the Store of the loss of the right of withdrawal;
where the subject of the benefit is sound or visual recordings or computer programs supplied in sealed packaging, if the packaging has been opened after delivery;
in which the subject of the benefit is a thing supplied in a sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery;
the provision of services, if the Store has fully performed the service with the express consent of the Customer, who has been informed before the beginning of the service, that after the performance of the Store will lose the right to withdraw from the contract;
in which the price or remuneration depends on fluctuations in the financial market over which the Store does not exercise control and which may occur before the expiry of the period until withdrawal from the contract;
in which the subject of the benefit is a thing which is rapidly damaged or has a short term of use;
where the subject matter of the benefit is the things which, on delivery, by virtue of their nature, are inseparable from other things;
where the benefit is for alcoholic beverages the price of which has been agreed upon upon the conclusion of a sales contract, which may be delivered only after 30 days and whose value depends on fluctuations in the market over which the trader has no control;
in which the Customer expressly requested that the Store come to it for urgent repair or maintenance (if the Store provides services other than those requested by the Customer, or provides items other than spare parts necessary to perform repair or maintenance, the Customer is entitled to withdraw from the contract in respect of additional services or items);
provision of journals, periodicals or periodicals, with the exception of subscription agreements;
concluded by public auction;
the provision of accommodation services, other than for residential purposes, the carriage of goods, the rental of cars, catering, rest-related services, entertainment, sports or cultural events, where the contract specifies the date or period of service.
9. The right to withdraw from the contract without giving a reason is not granted to the Entrepreneur.
§8
Intellectual property
1. It is prohibited to use any material published on the Store website (including photographs and descriptions of goods) without the Store's written consent.
§9
Protection of privacy
1. By placing an order, the Customer agrees to the processing of his personal data only for the purpose of carrying out the order.
2. The processing of personal data shall take place in accordance withAct of 10 May 2018 (Journal of Laws 2018 item 1000).
3. The customer has the right to access and correct his/her personal data, to request the cessation of their processing and to object to their processing.
§10
Entry into force and amendment of the Rules of Procedure
1. Regulations enter into force on the day of publication on the Shop website.
2. These Rules of Procedure may be amended.
3. Changes to the Rules of Procedure will be published on the Shop website.
4. Information about changes of the Rules of Procedure will be sent to the Client/Entrepreneurshipr to the e-mail address indicated in the order.
5. The amendments to the Rules of Procedure shall enter into force 14 days after their publication as referred to in paragraph 3.
6. The store shall recognise that the Customer/entrepreneur has accepted amendments to the rules of procedure if he has not concluded the contract until the end of the period referred to in paragraph 5.
7. In cases not governed by these Rules, Polish law is applicable, in particular the Civil Code and the Consumer Rights Act of 30 May 2014.